Volunteer Development and Management
Every volunteer brings their own expectations to their new role. Without clear roles, goals, expectations, and operating guidelines, volunteers and volunteer boards can be counter-productive. Other times, volunteers can become complacent and are perfectly fine working with the status quo. Our volunteer management consulting services are designed to create or, if necessary, revive volunteers in support of your organizational mission, vision, and values.
You spend time and money trying to engage alumni… so what? To what end? What are the outcomes? What is beyond the hugs?
In today;’s world, measuring the impact of your verticals is essential. Your alumni relations program and services should be no different. We will help you create a metrics framework, develop internal business processes for tracking and coding engagement data in your CRM, standardize your engagement reports, create informative dashboards, and analyze engagement behaviors and their correlation to referrals and admits.
Alumni Relations Program Review and Growth from Base Assessment
- Is my Alumni Relations program any good
- What ROI am I getting from our investment in our Alumni Program?
- What is the industry average on ROI?
- Are we following best practices?
- Are we investing our resources appropriately?
- What is our referral rate? Conversion rate? Cost per acquisition and admit?
We will perform a thorough assessment of your Alumni Relations program including metrics showing your return on investment, staffing and volunteer structures, volunteer management strategies, constituent communication strategies, and support of internal key stake-holders and partners.
The final report of observations and recommendations will serve as a roadmap to improve your alumni engagement, referral, and admit program and achieve measurable and positive results for inpatient, outpatient, and MAT verticals as applicable.
Budgets are tight. So are you focused on the most impactful initiatives to build a highly engaged and referring alumni community, lowering your cost of leads and admits?
Alumni Relations professionals are so busy engaging and creating boundary compliant relationships, and they don’t have time to make a strategic engagement plan. Let us do it for you.
Our approach to strategic planning is an inclusive process so leadership and key stakeholders are informed, involved, and invested in the success of the plan. Strategic plans that work have broad input and free discussion. While strategic plans are living documents, this approach assures it is understood, endorsed, and frequently referenced, at the highest levels, for it to be successful.
Coaching and Training
Have a new Alumni Relations person or team? Does your staff need training on the meaning, purpose, and relevance of Alumni Relations in the treatment process? If so, we can custom-build a coaching and training program to meet your needs.
Coaching: 1-on-1 sessions with new Alumni Relations personnel to get them up to speed as an integral member of the team with strategic plans, operating plans, budgets, templates, etc.
Training: small or large groups, lecture format, roundtables, breakouts, retreats… we can do what works best for your company and culture.
Don’t have an Alumni Relations program or offer alumni services after treatment?
Are you trying to start a program or hire an Alumni Relations leader and need help filling the gap?
Not sure where to start getting the most cost-effective referrals and want to give it a try?
We can help start your program. We offer short- and long-term staffing coverage for vacant leadership positions in Alumni Relations so you can manage your business. We can kick-off one of the most cost-effective referral sources in the industry.
Digital Engagement – is an app right for you at this time?
Day of Giving – for non-profit treatment providers
Regional Alumni Mentorship Program
Site Alumni Mentorship Program
Special Interest Groups and Societies